Guarantees, refunds and cancellation
Effective date: 2026-10-29
Press Prospects is a service of Internet Physics, Inc.
How our guarantees work
This page lists every guarantee Press Prospects offers, with its conditions, together with our refund and cancellation rules. A promise that is not on this page or in your order confirmation is not a guarantee we make. No guarantee pays you more money than you paid us: a guarantee is honoured as a refund of what you paid, as credit toward our work, or as more work.
Our guarantees
Pay-Only-For-Prospects-Emailed
What we promise: You pay only for the prospects whose first email was sent under your rep's name to a verified business address, at your per-prospect price ($7.20, $10.80, $14.40 or the scheduled list price of $18.00). A company skipped because its address fails verification or its draft fails our checks is not charged.
Conditions: None. The invoice counts only the prospects our send record shows as emailed.
What you get: Each skipped company is left off the invoice. If you have already paid for one, what you paid for it is refunded.
Time limit: Each campaign or programme month, up to its invoice.
How to claim: Nothing to claim: we invoice only the prospects our send record shows as emailed. If an invoice includes a skipped company, reply to that invoice and we remove it.
Who decides: Our send record.
Most you can receive: Every per-prospect fee for skipped companies. It is never more than you paid.
The First-Request Guarantee
What we promise: If a campaign of 200 emailed prospects brings zero quote, meeting or information requests forwarded to your rep by 14 days after the campaign ends, the campaign is not charged and every dollar you paid is refunded.
Conditions: The campaign has emailed 200 prospects, counted from our send record.
What you get: A refund of everything you paid for the campaign, or no charge if you have not yet paid.
Time limit: From the campaign's start to 14 days after it ends.
How to claim: Nothing to claim: our daily log counts the requests forwarded to your rep. If it shows none by the deadline, we email you that the campaign is not charged and refund anything you paid. You may also email hello@pressprospects.com or reply to any email from us.
Who decides: Our daily log of requests forwarded to your rep.
Most you can receive: What you paid for the campaign, at most the campaign price you pay ($1,440, $2,160, $2,880 or, at the scheduled list price, $3,600).
The Same-Day Handoff Clause
What we promise: We forward every quote, meeting or information request to your rep the same business day it arrives. Each one we do not forward that day earns you a credit of 20 prospects' price at your rate ($144, $216, $288 or, at the scheduled list price, $360).
Conditions: None. The log's arrival and forwarding times decide whether a request was forwarded the same business day.
What you get: A credit of 20 prospects' price at your rate for each such request, applied to your next invoice or to another campaign.
Time limit: The campaign and the 14 days after it ends, while we keep forwarding replies.
How to claim: Nothing to claim: our daily log records when each request arrived and when it was forwarded, and we apply the credit from it. If you think one is missing, email hello@pressprospects.com or reply to any email from us.
Who decides: Our daily log's arrival and forwarding times.
Most you can receive: At most six credits for a campaign. It is never more than you paid.
The Bounced-Email Strike-Off
What we promise: A prospect whose first email hard-bounces is struck from your invoice. A hard bounce is a notice from the receiving mail server that the address does not exist or cannot receive mail.
Conditions: None. Our bounce record shows each hard bounce.
What you get: The prospect is struck from the invoice, so it is not charged at your per-prospect price.
Time limit: Each campaign or programme month, up to its invoice.
How to claim: Nothing to claim: we strike every prospect our bounce record shows as hard-bounced. If an invoice includes one, reply to that invoice and we remove it.
Who decides: Our bounce record.
Most you can receive: Your per-prospect price for each hard-bounced prospect. It is never more than you paid.
Refunds
If you ask for your money back, we first offer to credit what you paid toward a redo or another of our offers. If you still want a refund, we refund what you paid. We make that offer once and do not press it, and a refund is never more than you paid. Refunds go back by the method you paid with.
Cancellation
Press Prospects trigger campaign: one campaign with no renewal. You may stop it at any time by replying CANCEL; the prospects already emailed are invoiced, and nothing else is owed.
Press Prospects trigger-email programme: month to month. Cancel at any time by replying CANCEL. If you cancel before your next month starts, that month and every later month are not charged. Work stops at the end of the current month, which is invoiced for its prospects emailed, and the sending domains and mailboxes stay your company's. Instead of cancelling, you may pause it by replying PAUSE and restart it by replying RESUME.
Plans that renew automatically are cancelled by replying CANCEL to any email from us, or by emailing hello@pressprospects.com with the word CANCEL; no call, form or reason is needed. The full renewal and cancellation terms are in our terms of service at https://pressprospects.com/terms.
Claims and requests
To claim a guarantee, ask for a refund, or cancel, email hello@pressprospects.com or reply to any email from us. We reply by email within 2 business days, and we tell you in writing what we decided and why, naming any condition that was not met.
Contact
Press Prospects, a service of Internet Physics, Inc.
Email: hello@pressprospects.com